NOVO Closet Packer
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NOVO Closet Packer
Frequently Asked Questions
Please see Support & FAQ section for other questions.
Do you ship to my country?
Yes. We ship orders worldwide.
Continetal US orders receive free shipping on NOVO Smart Bag orders.
International shipping costs are calcuated at checkout.
See more information from other shipping related FAQ questions.
Are there customs and import fees?
If you are shipping to a country outside of the US, you may be charged customs fees. These fees are not calculated at checkout and customers are responsible for all customs, VAT, duty, and tax fees.
When will my order ship?
It can take 1-3 business days to process orders regardless of the shipping method selected at checkout.
What is your return policy?
We offer a 30-day satisfaction guaranteed return policy, which means you have up to 30 days after date of delivery to request a return.
Please see our return policy for more information or to start your request.
Does this product have warranty?
The NOVO Smart Bag is backed by a 2-year warranty.
Please see our warranty policy page for more information.
