The NOVO and system has a combined weight of 5lbs total.

The NOVO is a 43L total volume duffel bag hybrid; with the main compartment representing 40L and the external pockets representing 3L.

The NOVO Smart Bag has been stress tested to hold a 50lbs load.

Yes, NOVO is TSA travel size compliant with all major airlines and can be taken as a carry-on. For standard airport security checks, the module may need to be removed and scanned separately with your other electronics. For TSA precheck, the module does not need to be removed and the entire bag can be scanned together. NOVO is classified as a smart bag with a removable battery.

There are three cleaning cycles to choose from; Light (30 minutes), Normal (45 Minutes), and Heavy (60 Minutes). When your cycle is running, the app will highlight the stage it is on and show a countdown timer until completed. The button on the NOVO system will also flash different colors, corresponding to the current cycle stage it is on. You are advised not to open the bag during the first two stages flashing teal and magenta, in order to maximize cleaning performance. When the light begins flashing green in the final stage, you may end the cycle early and open the bag before the cycle is complete.

Each cartridge is good for about 30 items - the cartridge stays fresh for up to 45 days after opening.

NOVO includes built-in fast chargers and a 10,000 mAh battery bank. Within the app, you can view NOVO’s battery life and cartridge/filter life. You can use the USB chargers from the exterior side pocket. The battery life varies on how frequently it’s used; on average, you can run one (1) cleaning cycle per day for one (1) week before needing to charge NOVO again.

You can charge your electronic devices with NOVO’s built-in USB fast charging ports, while using the system.

We have made the process of connectivity seamless for new users; after receiving your NOVO, you’ll be asked to download the free DRESSFRESH Connect app. When launching the app, you will be directed to create an account and pair your NOVO. The app will additionally show you battery life, cartridge life, in-cycle progress and important notifications.

Unlike traditional laundry cleaning cycles which remove dirt and stains, ionclean™ technology will sanitize and refresh your clothes, shoes, sports gear and more, without the use of water, heat or sprays. This eco-friendly process runs in two stages; the first charges air to create ionized oxygen, a powerful natural cleaner that eliminates anything living at the microbial level, effectively neutralizing odor molecules on your items. The second stage then filters the air through a scented cartridge to complete the refreshing cycle, while leaving behind a nice aroma.

We ship orders worldwide to 27 countries and regions. If your country is not listed, please contact us.

Continental U.S. orders receive free standard shipping on NOVO Smart Bag orders.

International shipping costs are calculated at checkout.

See more information from other shipping related FAQ questions.

If you are shipping to a country outside of the US, you may be charged customs fees. These fees are not calculated at checkout and customers are responsible for all customs, VAT, duty, and tax fees.

We offer a 30-day satisfaction guaranteed return policy, which means you have up to 30 days after date of delivery to request a return.

Please see our return policy for more information or to start your request.

It can take 1-3 business days to process orders regardless of the shipping method selected at checkout.

The NOVO Smart Bag is backed by a 2-year limited warranty.