Frequently Asked Questions

How many cartridges come with the bag?

With the purchase of your NOVO, you will receive four complimentary scented filter cartridges. These scented filter cartridges leave behind a nice aroma inside, delivering an enhanced user experience when opening the bag after a refreshing cycle is complete.

How often do you need to replace the scent cartridge?

Each cartridge is good for 25 hours of cleaning - this should last average users around 2 months.

How is DRESSFRESH technology different from a typical laundry cycle?

Unlike traditional laundry cleaning cycles which remove dirt and stains, cutting-edge DRESSFRESH® technology will sanitize and refresh your clothes, shoes, sports gear and more, without the use of water, heat or sprays. This eco-friendly process runs in two stages; the first supercharges air to create ionized oxygen, a powerul natural cleaner that eliminates anything living at the microbial level, effectively neutralizing odor molecules on your items. The second stage then filters the air through a scented cartridge to complete the refreshing cycle, while leaving behind a nice aroma.

How long is the battery life?

NOVO includes built-in fast chargers and a 10,000 mAh battery bank. Within the app, you can view NOVO’s battery life and cartridge/filter life. You can use the USB chargers from the exterior side pocket. The battery life varies on how frequently it’s used; on average, you can run one (1) cleaning cycle per day for one (1) week before needing to charge NOVO again.

Can I charge my phone while the system is in-use?

You can charge your electronic devices with NOVO’s built-in USB fast charging ports, while using the system.

How heavy is the bag?

The NOVO and refreshing system has a combined weight of 5lbs total.

How much weight can the bag hold?

Stress tests proved the NOVO can hold over a 50lbs load.

How much space is available? 

The NOVO is a 43L duffel bag with the main compartment representing 40L and the external pockets representing 3L.

Can I take NOVO on a plane and will it fit in the overhead bin? 

Yes, NOVO is TSA travel size compliant with all major airlines and can be taken as a carry-on. For standard airport security checks, the module may need to be removed and scanned seperately with your other electronics. For TSA precheck, the module does not need to be removed and the entire bag can be scanned together. NOVO is classified as a smart bag with a removable battery.

How easy is it to connect NOVO Duffel to Smartphones? 

We have made the process of connectivity seamless for new users; after receiving your NOVO, you’ll be asked to download the free DRESSFRESH Connect app. When launching the app, you will be directed to create an account and pair your NOVO. The app will additionally show you battery life, cartridge life, in-cycle progress and important notifications.

Are there different cleaning cycle options with NOVO? 

There are four cleaning cycles to choose from; Quick (15 Minutes), Light (30 minutes), Normal (45 Minutes), and Heavy (60 Minutes). When your cycle is running, the app will highlight the stage it’s on and show a countdown timer until completed. The button on the NOVO system will also flash different colors, corresponding to the current cycle stage it’s on. You are advised not to open the bag during the first two stages flashing teal and magenta, in order to maximize cleaning performance. When the light begins flashing green in the final stage, you may open the bag before the cycle is complete.