Frequently Asked Questions
Do you ship to my country?
We currently ship orders to the U.S., Canada and Mexico. If your country is not listed, please contact us.
Continental U.S. orders receive free standard shipping on the NOVO Smart Bag.
International shipping costs via UPS are calculated at checkout if authorized.
Are there customs and import fees?
If you are shipping to a country outside of the U.S., you may be charged import fees.
All import fees may not be included at checkout and customers are responsible for any additional import duties, VAT, or taxes levied by a customs officer.
What is your return policy?
We offer a 30-day satisfaction guaranteed return policy, which means you have up to 30 days after the date of delivery to request a return.
Please see our return policy for more information or to start your request.
When will my order ship?
It can take 1-3 business days to process orders regardless of the shipping method selected at checkout.
Does this product have warranty?
The DryCare™ system is backed by a 2-year limited warranty on component defects.
The NOVO Smart Bag and NOVO Travel Packer is backed by a 2-year limited warranty on workmanship.
Please contact us if you run into any issues with your products.