We ship orders worldwide to 27 countries and regions. If your country is not listed, please contact us.

Continental U.S. orders receive free standard shipping on NOVO Smart Bag orders.

International shipping costs are calculated at checkout.

See more information from other shipping related FAQ questions.

If you are shipping to a country outside of the US, you may be charged customs fees. These fees are not calculated at checkout and customers are responsible for all customs, VAT, duty, and tax fees.

We offer a 30-day satisfaction guaranteed return policy, which means you have up to 30 days after date of delivery to request a return.

Please see our return policy for more information or to start your request.

It can take 1-3 business days to process orders regardless of the shipping method selected at checkout.

The NOVO Smart Bag is backed by a 2-year limited warranty.